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Call Center Agent

Knoxville, TN

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Description

Are you looking for a career with a national technology company that helps service the insurance industry? We are looking for Call Center agents to help handle customer questions, escalations, and be able to walk customers through basic troubleshooting or setup processes. This is a Direct Hire opportunity for Customer Service and Technical Support focused individuals.

Pay: $18-$22 depending on experience
Location: Knoxville, TN - 3 days onsite; 2 days remote
Schedule: flexibility from 8am-8pm Monday - Friday

Key Responsibilities:

  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Respond promptly to customer inquiries.
  • Communicate with customers through various channels (i.e., phone, email, chat, etc.).
  • Resolve customer complaints and de-escalate situations or escalate to team lead or Manager and/or other internal resources necessary
  • Knowledgeable in our products and services
  • Keep records of customer interactions, transactions, comments, and complaints.

Job Requirements

Requirements:

  • 1 year of recent call center experience
  • Longevity in previous roles
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