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Remote Customer Service Credit Specialist

Orlando, FL

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Description

Remx is currently hiring for our client in the Orlando, FL area!! 

  • Title: CSR Credit Specialist
  • Employment Type: Temp to Hire
  • Salary: $15
  • Schedule: Mon Fri | 8:00AM -6:00PM
  • Start Date: October
  • Location: Remote (Training will be onsite in Orlando, FL)

Essential Duties/Responsibilities

  • Attend to client’s questions, complaints, and concerns and facilitate satisfactory resolution
  • Conveys to the client a sense of expertise in our debt management product and services
  • Provide additional educational and referral resources to the client as needed
  • Follows established procedures; performs education and personal financial management counseling, specifically in credit card debt management
  • Maintains customer records by updating account information and processing customer adjustments
  • Ability to make decisions and resolve client issues
  • Remain well informed on system and product changes by reviewing resources available
  • Any other duties as assigned by management

Required Skills:

  • Familiarity with operating systems, Internet browsers, MS Office Products,
  • Excellent phone, verbal and written communication skills
  • Flexibility with work schedule
  • Have strong attention to detail and must be able to multi-task.
  • Ability to utilize effective interpersonal skills
  • Must be highly motivated with the ability to prioritize, plan, organize and follow through on work assignments
  • Ability to handle sensitive client information

· Must be able to work from home in a quiet environment

· High Speed internet (DSL or cable) connection required.

Work Experience

Required:

  • 3+ years of previous customer service experience, care center experience a plus
  • Must have strong customer service and communication skills

Preferred:

  • Experience in credit counseling, financial services, call center or customer service.
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