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Customer Service Representative/Travel Specialist

Alpharetta, GA

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Description

RemX is hiring a Customer Service Representative/Travel Specialist in Alpharetta, GA. Seeking passionate individuals wanting to assist customers and provide quality customer service. 

Onsite: Alpharetta

Training: Monday-Friday 9 am - 7 pm

Schedule: 2nd & 3rd shifts

Pay rate: $17.50-18.50 per hour based on experience

Responsibilities:

  • Assist customers with booking travel thru their rewards or purchasing travel using their payment card
  • Facilitate new travel bookings for a variety of travel products – primarily, Air, Car, and Hotel bookings
  • Service existing travel bookings e,g. requests to cancel or change bookings
  • Assist customers with order placement for Gift Cards, Merchandise, and Apple products
  • Provide site navigation assistance to customers who are new to self-booking/ordering online
  • Provide assistance to customers for general banking and rewards inquiries
  • Potential opportunities for growth within the company

Job Requirements

Experience:

  • 3 years of customer service experience in a call center and/or customer facing retail environment
  • High School Diploma or GED required
  • Travel is a plus
  • Bilingual is a plus
  • Must be professional and articulate with strong interpersonal skills
  • Must have a pleasant phone presence and friendly personality
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