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Kansas residents only! $16 - $17/hr. – Customer Service Rep.

Overland Park, KS

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Kansas residents only!  $16 - $17/hr. – ONSITE

Customer Service Representative! 

Training Schedule: 9am-5:30pm for three (3) weeks

Post Training Hours of Operation: 7am-11pm/7 days a week

Available Shifts:

  • 7am-3:30pm
  • 9am-5pm
  • 2:30pm-11pm

Job Description:

·       Provide excellent customer service, and provide resolution for customers

·       Serve as a single point of contact for the customer and form a strong relationship with customer

·       Own problem through to resolution on behalf of the member through timely follow-up with the member

·       Research complex issues across multiple databases and work support resources to own the resolution of all customer issues and anticipate their future healthcare needs or potential opportunities to improve the experience

·       Respond to and own consumer inquiries and issues

·       Conduct proactive research on assigned member accounts to identify issues

·       Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance

·       This is a high volume, customer service environment.

Required Qualifications

·       HSD/GED OR equivalent work experience

·       Three (3) years of combined education and work experience

·       Efficient, productive, and thorough when dealing with customers

·       Strong computer and software navigation skills are critical

·       Strong ability to be flexible and adapt

Preferred Qualifications

·       Healthcare/Insurance environment (familiarity with medical terminology, health plan documents or benefit plan design

·       Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)

·       Customer service experience


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