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Customer Service Advocates (Overland Park, Kansas)

Overland Park, KS

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Description

Amazing Temp to Hire Opportunity

Pay Rate: $17/hour

Training Length: Three weeks   

Training Schedule: 9am-5:30pm for three (3) weeks

Available Schedules once training has been completed:

  • 7am-3:30pm
  • 9am-5pm
  • 2:30pm-11pm

Job Description:

·  Provide end-to-end resolution for customers

·  Serve as a single point of contact for the customer and form a strong relationship to support them

·  Own problem through to resolution on behalf of the member in real time or through comprehensive and timely follow-up with the member

·  Research complex issues across multiple databases and work support resources to own the resolution of all customer issues and anticipate their future healthcare needs or potential opportunities to improve the experience

·  Respond to and own consumer inquiries and issues

·  Conduct proactive research on assigned member accounts to identify issues

·  Identify gaps in processes and work closely with other departments for process improvement

·  Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance

·  This is a high volume, customer service environment!!!

 

 

Job Requirements

Required Qualifications

·  HSD/GED OR equivalent work experience

·  Three (3) years of combined education and work experience

·  The ideal candidate needs to be efficient, productive and thorough dealing with our members over the phone

·  Strong computer and software navigation skills are critical

·  Strong ability to be flexible and adapt

 

Preferred Qualifications

·       Healthcare/Insurance environment (familiarity with medical terminology, health plan documents or benefit plan design

·       Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)

·       Customer service experience

 

Please apply for immediate consideration and also email your resume to sheryl.mcdonald@remx.com and reference Job: Customer Service Advocate

 

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