RemX is currently assisting our client in filling immediate openings for an On-site Customer Service Advocate role in Miramar, FL.
Job Components?and?Primary Responsibilities:
Provide concierge and white-glove level service, removing burdens and providing end-to-end resolution for customers
Serve as a single point of contact for the customer and form a strong relationship to support them
Own problem through to resolution on behalf of the member in real time or through comprehensive and timely follow-up with the member
Research complex issues across multiple databases and work with support resources to own the resolution of all customer issues and anticipate their future healthcare needs or potential opportunities to improve the experience
Respond to and own consumer inquiries and issues
Conduct proactive research on assigned member accounts to identify service issues
Provide education and status on previously submitted pre-authorizations or pre-determination requests
Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance
Open availability is required.
High School Diploma / GED (or higher)
Minimum of 3+ years of combined education, work and/or volunteer experience