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Ortho Treatment Coordinator

Charlotte, NC

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TYPE: Contract to Hire

PAY: $23 per hour

HOURS: Monday, Wednesday, Friday 7:30-4:30 and Tuesday, Thursday 8a-5p.  Can also work 4-day work week if preferred

Ortho Treatment Coordinator

Established Charlotte Dental practice is seeking patient- centered, enthusiastic, caring, energetic individuals with great communication skills to join their dental team. Family friendly, positive work atmosphere. 401K, dental, life, health insurance offered    

Ortho Treatment Coordinator Duties will include:

  • Responsible for presenting ortho treatment to patients, assessing their care answering incoming calls in a professional manner, including answering questions and scheduling appointments
  • Will check patient routers for accuracy and making sure all routers for the day are corrected in a timely manner when needed by clinicians and/or doctor. 
  • Responsible for reviewing ortho schedule; checking balances, insurance, verifying if patient's payment installment is current and ensures appointment is scheduled correctly
  • Communicates patient's ortho treatment plan; revises as necessary to include completion of treatment and scheduling
  • Ensures that records/documentation, charts, etc. are submitted and claims are filed
  • Responsible for making confirmation calls and rescheduling as needed
  • Follows up on "no show" appointments


Job Requirements

Qualifications / Requirements:

  • High School Diploma
  • Two years dental office experience (preferred)
  • Attention to detail and ability to convey care and compassion over the phone required.
  • Knowledge of Dentrix dental software preferred.
  • Required to be well versed in ortho/dental terminology and procedures.
  • Experience in an all-digital/chartless facility preferred.
  • Spanish speaking/bilingual a plus!
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