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Remote Call Center Agent

Miramar, FL

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Description

RemX is currently assisting a client with openings for  Remote Customer Service Advocate.

This is a contract-to-hire opportunity available to candidates that are local to the Miramar, Fl area.

Job Components?and?Primary Responsibilities: 

  • Provide concierge and white-glove level service, removing burdens and providing end-to-end resolution for customers  

  • Provide education and status on previously submitted pre-authorizations or pre-determination requests 

  • Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance 

Required Qualifications: 

  • High School Diploma / GED (or higher) OR equivalent work experience 

  • 2 years Call Center Experience

Preferred Qualifications: 

  • Health Care/Insurance environment 

Required Availability: Monday-Sunday 7am-11pm

Compensation: $17/hr, $17.50/hr for bilingual candidates (English/Spanish)

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