RemX is currently assisting a client with openings for Remote Customer Service Advocate.
This is a contract-to-hire opportunity available to candidates that are local to the Miramar, Fl area.
Job Components?and?Primary Responsibilities:
Provide concierge and white-glove level service, removing burdens and providing end-to-end resolution for customers
Provide education and status on previously submitted pre-authorizations or pre-determination requests
Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance
High School Diploma / GED (or higher) OR equivalent work experience
Health Care/Insurance environment
Required Availability: Monday-Sunday 7am-11pm
Compensation: $17/hr, $17.50/hr for bilingual candidates (English/Spanish)