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Remote Healthcare Customer Service

Fort Lauderdale, FL

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Description

Remx

We are currently looking for Customer Service Advocates for the Health Industry! 

This is high volume, customer service environment. You’ll need to be efficient, productive, and thorough dealing with our members over the phone. Strong computer and software navigation skills are critical. You should also be strongly patient-focused and adaptable to changes. 

Schedule:  

Training is Monday to Friday 9:00AM to 5:30PM for 3 weeks. Open availability 

Job Components?and?Primary Responsibilities: 

  • Provide concierge and white-glove level service, removing burdens and providing end-to-end resolution for customers 

  • Serve as a single point of contact for the customer and form a strong relationship to support them 

  • Own problem through to resolution on behalf of the member in real time or through comprehensive and timely follow-up with the member 

  • Research complex issues across multiple databases and work with support resources to own the resolution of all customer issues and anticipate their future healthcare needs or potential opportunities to improve the experience 

  • Respond to and own consumer inquiries and issues 

  • Conduct proactive research on assigned member accounts to identify service issues 

Job Requirements

Required Qualifications: 

  1. High School Diploma / GED (or higher) OR equivalent work experience 

  2. Minimum of 3+ years of combined education, work and/or volunteer experience 

Preferred Qualifications: 

  • Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design) 

  • Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations) 

     

 

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