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User Support Analyst

Knoxville, TN

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IT User Support Analyst

Summary of position:  Under general supervision, provides support to end-users for PC, server, network, applications and hardware. This is a long term temp opportunity. Pay is $15-$20 depending on experience. 

Position Accountabilities and Performance Criteria: 

  1. Under general supervision, assists in the evaluation of business problems, evaluates and recommends vendor packages, and implements required software. 
  2. Interacts with various levels of IT staff and others outside of IT to restore service and/or identify and correct problems. 
  3. Works on moderately complex applications. 
  4. Assists in the evaluation of new personnel end-user computing packages and equipment as well as in the implementation and testing of prototypes. 
  5. Installs new hardware and maintains existing hardware. 
  6. Consults with client area management and staff regarding PC and LAN systems and equipment problems or malfunctions and recommends solutions. 
  7. Provides Assistance to fellow IT Groups.  
  8. Local travel required. 
  9. Other duties as assigned. 
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