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Remote Customer Service | Miramar, Florida Area Only

Miramar, FL

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Description

RemX wants you to bring your white-glove level customer service skills to our customer in Miramar, Florida! While this role is *REMOTE*, you will be responsible for picking up your equipment from the office in zip code 33027. As a Customer Service Advocate you will be responsible for supporting healthcare insurance members enrolled in DSNP benefits including members, or families of members, identified as having a complex illness.

Pay: $16.00-$17.00 based on experience ($.50 differential for Spanish bilingual)
Schedule: 8 hour shift between 7:00am-11:00pm. You must be open to any shift in those hours, weekend availability is required!
Start date: 10/17/2022
This role is temp to perm!

In this role you will:

  • Provide concierge and white-glove level service, removing burdens and providing end to end resolution for customers
  • Respond to and own consumer inquiries and issues
  • Conduct proactive research on assigned member accounts to identify service issues
  • Identify gaps in processes and work closely with other departments for process improvement
  • Meet performance goals of a high volume customer service environment, including efficiency, call quality, customer satisfaction, first call resolution, and attendance
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