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Customer Service Rep-Miramar Site

Miramar, FL

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Description

RemX is now hiring!

Customer Service Support Specialist with Call Center Experience Required within the last 5 yrs

Job Components?and?Primary Responsibilities: 

  • Provide concierge and white-glove level service, removing burdens and providing end-to-end resolution for customers 

  • Serve as a single point of contact for the customer and form a strong relationship to support them 

  • Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance 

 

Required Qualifications: 

  • High School Diploma / GED (or higher) OR equivalent work experience 

  • Minimum of 3+ years of combined education, work and/or volunteer experience 

Preferred Qualifications: 

  • Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design) 

  • Customer Service Experience 

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