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Bilingual Customer Support Agent

Kennesaw, GA

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Description

Are you a Bilingual customer focused associate with a contact center background? This is the role for you. RemX is assisting our client in Kennesaw GA in hiring a Bilingual Call Center Representative

  • Start Date: 11/7/22
  • Employment Type: Direct Hire
  • Pay: $17/hr
  • Schedule: M-F| 10:00AM-8:00PM EST (Must be flexible to work an 8 hour shift between these hours)
  • Location: Kennesaw, GA (Week 1 of training will be remote- in  which you must use your own equipment,  weeks 2-3 on-site in Kennesaw- and you will be provided equipment thereafter 

Duties and Responsibilities

· Answer inbound calls for assigned lender relationships including assisting callers with questions regarding letters or charges for insurance; obtaining proof of coverage; etc.

· Check insurance websites for proof of coverage and printing proof for data entry

· Contact agent to verify Break In Coverage (BIC) dates

· Help in all other (Non Assigned) queues accounts when needed

· Attend departmental meetings as requested

· Maintain appropriate, professional working relationships with clients and other employees

· Other related projects as assigned

Qualifications

· Must be fluent in both English and Spanish

· Minimum one full year of recent call center experience

· Prior insurance experience p

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