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Client Relations Representative

Ridgefield Park, NJ

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Description

RemX is hiring a Client Relations Representative in Ridgefield Park, NJ.

Direct Hire

Salary: $40,000-50,000

Schedule: Monday-Friday 9 am to 6 pm

Responsibilities:

  • Provide best-in-class service to current clients
  • Addressing any client’s questions, requests, and obtaining relevant information
  • Utilizing phone, e-mail, text, and webchat to assist current clients
  • Approach each client interaction with a high degree of attention and sense of urgency to ensure a resolution

Job Requirements

Experience:

  • Required: High volume / fast-paced contact center experience
  • Professional telephone etiquette
  • Preferred: Salesforce experience
  • Preferred: Legal experience working in personal injury, products liability, class action/mass torts
  • Proficient using various software platforms such as CRM, VoIP, and electronic signature
  • Computer proficiency (Microsoft Office 365 suite)
  • Ability to work within a team while handling individual responsibilities
  • Adaptability, flexibility, and ability to perform in a dynamic working environment
  • Preferred: Two or four-year college degree
  • Bilingual (Spanish) a plus
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