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Intake Specialist

Ridgefield Park, NJ

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Description

RemX is hiring an Intake Specialist in Ridgefield Park, NJ.

Direct Hire

Salary: $40,000-50,000

Paid overtime opportunities

Training: Monday-Friday 9 am to 6 pm

Schedule: Monday-Friday 12 pm to 9 pm

Responsibilities:

  • Handle phone calls with prospective clients to obtain relevant information about their claims
  • Ask thoughtful questions about their claims and provide knowledgeable answers to their inquiries
  • Utilize phone, e-mail, text, and webchat to contact prospective clients, gather relevant information about their medical histories, and aid them in their decision to represent them

Job Requirements

Experience:

  • Required: High volume / fast-paced contact center experience
  • Preferred: Legal experience working in personal injury, products liability, class action/mass torts
  • Professional and empathetic telephone etiquette
  • Proficient using various software platforms such as CRM, VoIP, and electronic signature
  • Computer proficiency (Microsoft Office 365 suite)
  • Salesforce experience (Litify or another legal CRM is a plus)
  • Ability to work within a team while handling individual responsibilities
  • Adaptability, flexibility, and ability to perform in a dynamic working environment
  • Preferred: Two or four-year college degree
  • Bilingual (Spanish) a plus
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