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On-site Customer Support Agent

Knoxville, TN

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Description

We are looking for a friendly Customer Service Representative to handle customer questions, escalations, and be able to walk customers through basic troubleshooting or setup processes. This is an entry level role, for Customer Service and Technical Support focused individuals.

Pay: $16-$22 depending on experience
Location: Knoxville, TN. 37923
Schedule: 1st & 2nd shift available | Monday - Friday

Key Responsibilities:

  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Respond promptly to customer inquiries.
  • Communicate with customers through various channels (i.e., phone, email, chat, etc.).
  • Resolve customer complaints and de-escalate situations or escalate to team lead or Manager and/or other internal resources necessary
  • Knowledgeable in our products and services
  • Keep records of customer interactions, transactions, comments, and complaints.
  • Communicate and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional support.

Job Requirements

Requirements:

  • 1 year of recent call center experience or strong customer service background
  • Longevity in previous roles
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