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Bilingual Customer Service / Inside Sales Rep

Alcoa, TN

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Description

RemX is proud to represent a reputable/solid Heavy Parts distributor in the Alcoa area seeking a dynamic Bilingual Inside Sales Rep!
 
Bilingual Customer Service / Inside Sales Rep
 
Looking for a candidate that can dive in and face the challenges of learning the new job head-on.  Willing to ask lots of questions and jump at every opportunity to assist our customers. Attitude and willingness/ability to learn are very important.  Some office experience and working with multiple computer programs is also helpful.
Position Highlights:
Alcoa, TN
Temp to Hire
$16-$19
Monday-Friday
 
Job Summary:
The Inside Sales Rep works as a member of the Sales Team to assist customers with quote requests, part number lookup, orders and other various inquiries. The position also requires correspondence with multiple vendors and shipping companies to ensure complete order fulfillment and customer satisfaction.
 

Duties

  •  Provide pricing and availability to customers through various communication methods
  • Process customer orders and communicate expected delivery date
  •  Assist customers with returns, shipping issues or discrepancies with parts
  • Provide technical information regarding part inquiries to customers
  • Communicate and work effectively with multiple vendors
  • Maintain a high level of customer service internally and externally

Skills Required

  • 2+ years inside sales/phone experience preferred
  • Strong customer service skills and focus
  • Excellent verbal and written communication skills in English and Spanish
  • Thorough documentation skills
  • General product and mechanical knowledge of heavy equipment parts
  • Ability to learn and retain specific information in a fast-paced environment
  • Ability to work within a team structure
 
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