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Customer Service Representative- ONSITE

Alpharetta, GA

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Description

Do you have 1-2 years working in a call center and looking for a new opportunity? Please review the details below and apply!

Customer Service/ Customer Accounts Worksite Location: Alpharetta, GA (Full-time onsite)

Wage: $18.00/hour

  • Job Duties:  

    • Assist customers with inquiries, account status, and problem resolution by utilizing existing resources and applications available 

    • Process payments and payoffs 

    • Perform miscellaneous task as assigned  

    • Adheres to appropriate Compliance policies and procedures 

    • Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives) 

  • Skill Set:  

    • Proficient in MS Office (Word, Excel, Teams) 

    • Excellent written and oral communication skills  

    • Friendliness, tact, efficiency, organization, patience, and the ability to work well under pressure and deadlines are keys to success in this position  

    • Accuracy is essential to comply with federal & state lending and documentation requirements so good attention to detail is needed 

    • Ability to multitask is essential 

    • Eager to learn, positive attitude, and flexibility are also important 

    • Customer Service background is a plus 

    • College Degree (4 Year) is preferred but not required 

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