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Technical Support Specialist

Elyria, OH

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Description

Our client has an immediate need for a Technical Support Specialist to work at their Elyria, Ohio site with occasional travel to other nearby locations. This is a minimum 6 month assignment with possible extension.

 

Duties:

 

  • Ensure that all IT systems within the locations are operating within normal service levels.
  • Provide assistance to on-site staff with technology-related issues.
  • Troubleshooting systems and applications: running diagnostics, finding solutions for any issue, and implementing it.
  • Manage and run as point of contact to third party vendors, to ensure that they are delivering service as per agreed contracts.
  • Escalate issues to the Global IT support teams
  • Work on special projects to deliver enhancements to the IT infrastructure.
  • Installing and configuring new IT systems to be used by the company, such as hardware operative systems, and programs or applications.
  • Ensure that the IT Service Management System is maintained and updated.

Job Requirements

Required Skills:

 

  • 5+ years within an IT Support Role that is end user facing.
  • Degree/Diploma in computer network or any equivalent work experience.
  • Have experience deploying and managing computers in an enterprise environment, troubleshooting network, server, and telephony issues.
  • Excellent IT troubleshooting skills, knowledge of Microsoft products (Windows 10, Windows Server, MS Office Suite & Office 365)
  • Networking Solutions (Cisco, Cisco Meraki or FortiGate Firewalls)
  • Understanding of managing incidents and requests via an ITSM platform
  • Manage and run as point of contact to third party vendors

 

Nice to have:

 

  • SAP end user GUI

 

 

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