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Intraday Analyst

Alpharetta, GA

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Description

RemX Specialty Staffing is looking for an Intraday Analyst to help support the Workforce Management Organization. This position will be responsible for assessing and improving contact and agent real time performance metrics, rerouting strategies, reporting, and root cause analysis. 

Pay: $20-22/hr

Hours: 6am-3pm, 8am-5pm, or 2pm-11pm

Location: Remote, must be local to the Atlanta area

Must be Covid Vaccinated or have a valid medical or religious exemption

  • Monitor service levels, contacts in queue, abandonment rates
  • Collaborate with WFM Forecasting and Scheduling Analysts regarding volume
  • Collect, Analyze and Summarize information and data

Requirements:

 

  • 2 years of Intraday, Real Time Analyst or WFM experience
  • 2 years working in a contact center environment
  • Bachelor's Degree preferred
  • Excellent communication skills
  • Proficient with Microsoft Office

 

Job Requirements

 

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