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Customer Service Representative

Atlanta, GA

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Description

This position will work cross functionally to effectively resolve any service-related issues, while balancing both the needs of the customer and the business.  

Start: Asap

Pay: $18hr

Location: Atlanta, GA onsite with the potential to go hybrid based on performance

Hours: Mon-Fri 9am-6pm

Job Responsibilities: 

  • Effectively, research, analyze and resolve customer issues via multiple work queues (including Social Media sites) in a courteous and timely manner
  • Serve as liaison between customer support team, management, and customer to improve customer service and business productivity.
  • Develop customer service programs and strategies to provide outstanding service.
  • Prepare documentation and reports on routine customer correspondence for future reference purpose.

Qualifications: 

  • Strong verbal and written communications and interpersonal skills
  • Advanced level computer skills with basic Microsoft programs
  • Ability to work independently in high stress environment, managing stress in a professional manner and without disruption to the operation, employees, or customers’
  • 3 – 5 years minimum experience in customer support/contact center or sales support
  • 4-year degree in business, management or related field, preferred
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