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Intake Customer Service Representative

Alpharetta, GA

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RemX Specialty Staffing is looking for Intake Customer Service Representatives for our client in Alpharetta, GA.

Pay: $15.50-$17.50 

Location: Onsite in Alpharetta, GA

Work Schedule: Monday - Friday 8:00am-5:00pm

Job Duties:

  • Answering high volume inbound calls (170-200 calls daily)
  • Routing calls to various departments and scheduling appointments
  • Schedules new and return patients not recently sent into the office for appointments.
  • Coordinates with referring physician office to obtain all necessary billing and patient demographic information as well as pertinent medical records
  • Contacts patients to confirm demographic and insurance benefits information
  • Schedules patient appointments in accordance with scheduling guidelines and policies to ensure an equitable and effective patient distribution
  • Obtains insurance authorizations as required
  • Provides necessary documentation to patients for upcoming appointment
  • Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)
  • Become a productive member of the department (meet quantitative objectives)
  • Maintain enthusiastic and positive attitude
  • Adhere to appropriate compliance policies and procedures


    • Experience working in healthcare setting.
    • Working knowledge of medical terminology and medical insurance plans.
    • Proficient in Microsoft Office applications (Word, Excel, Outlook).
    • The ability to type accurately.
    • Excellent communication and organizational skills.
    • Good telephone etiquette and a pleasant attitude when faced with difficult patient encounters.
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