Do you have customer service experience or looking for an entry level call center opportunity? Please review the details below and apply!
Customer Service/ Customer Accounts Worksite Location: Alpharetta, GA
MUST LIVE IN THE ALPHARETTA, GA AREA
Scheduler will be responsible for providing a world class patient and family centered experience across the continuum that contributes to the customer satisfaction/retention, exceptional quality/value, and financial health in a high performance contact center environment. This position requires high quality customer service assistance when responding to inquiries pertaining to a variety of clinics under the SEMG umbrella. Schedulers will be responsible for scheduling and registering appointments for SEMG utilizing all available informational tools. Calls may consist of requests for appointment scheduling and/or registration of SEMG.
Maintains positive patient relations and represents the practice in a professional, friendly and patient-focused manner
Answer calls in a timely manner
Schedules new and return patients not recently sent into the office for appointment
Adheres to appropriate Compliance policies and procedures
Provides necessary documentation to patients for upcoming appointment.
Maintains medical records in compliance with state and federal regulations
Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)
Minimum Required Education, Experience & Skills