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Customer Service Advocate

Miramar, FL

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Description

RemX is currently assisting a client with openings for a Customer Service Advocate.

This is an onsite, 60-day project in the Plantation, FL area.

 Responsibilities: 

  • Provide concierge and white-glove level service, removing burdens and providing end-to-end resolution for customers  

  • Provide education and status on previously submitted pre-authorizations or pre-determination requests 

  • Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance 

Required Qualifications: 

  • High School Diploma / GED (or higher) OR equivalent work experience 

  • 6 months- 1 year Call Center Experience (must be within last 3 years)

Preferred Qualifications: 

  • Health Care/Insurance environment 

Required Availability: Monday-Sunday 7am-11pm

Compensation: $17

Apply Now