RemX is currently assisting a client with openings for a Customer Service Advocate.
This is an onsite, 60-day project in the Plantation, FL area.
Provide concierge and white-glove level service, removing burdens and providing end-to-end resolution for customers
Provide education and status on previously submitted pre-authorizations or pre-determination requests
Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance
High School Diploma / GED (or higher) OR equivalent work experience
Health Care/Insurance environment
Required Availability: Monday-Sunday 7am-11pm