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Onsite Customer Service Representative

Plantation, FL

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Description

Now hiring for CSRs to work onsite in Plantation FL for the next 60 Days or longer

$17 per hour

Start dates 12/12 and 12/19

Multiple 8 hour shift options between 7 AM and 11 PM

  • Provide concierge and white-glove level service, removing burdens and providing end to end resolution for customers
  • Respond to and own consumer inquiries and issues
  • Conduct proactive research on assigned member accounts to identify service issues
  • Identify gaps in processes and work closely with other departments for process improvement

 

 

Job Requirements

  • Meet call time requirements and other metrics
  • Responsible for offline time tracking
  • Responsible for high QA/Quality Monitoring Scores
  • Maintain efficient average talk time (ATT) and efficient average after call work time (ACW) metrics
  • Ability to upsell/upgrade products or services
  • Ability to meet production goals
  • Performs other duties assigned
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