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Collections Representative

Lake Forest, CA

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Description

A telecom business company is looking for a Collection Representative located in Lake Forest. This is an onsite essential role and an excellent, fully benefited, this is a Contract-to-Hire position opportunity with a reputable company. Offering $20/hr. DOE

 Collection Representative Responsibilities:

  • Perform collection calls daily regarding past due and current accounts and establish payment arrangements based on company policy.
  • Provide customer service regarding collection issues and account discrepancies.
  • Send written correspondence on past due accounts
  • Prepare monthly delinquency report
  • Submit disposition recommendations to management on accounts over 120 days past due
  • Enlist the efforts of the Sales Company when necessary to accelerate the collection process.
  • Accountable for reducing the delinquency on all past due accounts for loans & maintenance fees.
  • Send out monthly payment statements
  • Skip Tracing
  • Maintain computer application database by entering accurate & detailed records of members’ interactions, inquiries, complaints, or comments.
  • Prepare night run daily and any other administrative duties associated with loan servicing.
  • Communicate with management on any potential problems.
  • Establish and maintain effective and cooperative working relationships.

Job Requirements

Collection Representative Requirements:

  • 1+ years of experience in collections in loan servicing
  • Knowledge and understanding of FDCPA as well as bankruptcy laws
  • Good written and verbal communication skills, understanding of MS office-Excel, Word & Outlook.
  • Must have strong interpersonal skills and the ability to apply tact and diplomacy
  • Proactive and motivated with good problem-solving skills. Accurate & detailed oriented.
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