Job Posting

RemX is working with a client In Plantation, FL seeking customer service representatives with 1 year call center experience.

This is On-Site position. 

Pay: $17.00

Schedule: 8 hour shift between 7:00am-11:00pm. Be open to any shift in those hours, weekend availability may be required!

7am-3:30pm; 9am-5:30pm or 2:30pm - 11:00pm - Inbound calling reps

This role is temp to perm!

In this role you will:

• Provide concierge and white-glove level service, removing burdens and providing end to end resolution for customers
• Respond to and own consumer inquiries and issues relative to healthcare
• Conduct proactive research on assigned member accounts to identify service issues
• Identify gaps in processes and work closely with other departments for process improvement
• Meet performance goals of a high volume customer service environment, including efficiency, call quality, customer satisfaction, first call resolution, and attendance

Requirements:

• Reliable high speed internet
• 1 year call center experience (within past 3-5 years)
• Copy of HS Diploma