Job Posting

Do you love helping people and thrive on customer satisfaction?

If so, this is the job for you!!!

Our large banking clients is looking for people like you to join their team!!

***Onsite in North Scottsdale, Arizona***

Title: Onsite Customer Service Rep

Type of Hire: Direct Hire  

Pay Rate: $18.50/hour

Training Length:  5 weeks 

Training Schedule: 8am-4:30pm, Monday through Friday (NO time off during training)

Post Training Schedule:  Various schedules will be available include 1 day of the weekend

 Location: ONSITE in Scottsdale: (Raintree and the 101 Freeway)

Job Description:

They are an inbound call department.  They are supporting Bank customers that have accrued enough reward points to purchase product or booking travels.  Orders for a variety of products, including Gift Cards, Merchandise. In addition, the CSR will provide general customer service support on behalf of a top US financial institution. 

It is a yes environment, yes we can cancel, yes, we can refund your reward points. General Servicing of banking accounts.  

• Deliver excellent customer support through various channels i.e. voice, email, and chat 
• Troubleshoot issues that arise for existing orders. i.e. item not delivered, item arrived damaged, etc.
• Provide site navigation assistance to customers who are new to self-booking/ordering online
• Aid customers for general banking and rewards inquiries

Requirements

• HSD or GED
• 3 years Customer service or call center experience,  
• Exceptional phone and communication skills, good with people, strong technology skills.
• No time off during training; no exceptions! 
• Typing 25 wpm
• Good grasp of MS Office or G Suite , computer software navigation
• Ability to work full time M-F 8am start for the training. 
• Ability to work full time including either Saturday or Sunday after the training. 

LOVE THE ROLE!?

For Immediate Consideration please email me your updated resume! Sheryl.McDonald@remx.com and mention "Scottsdale CSR"

Please also apply online, we will review your resume and contact you.

If we have not contacted you after 10 business days, you may contact us at:

(602) 954-2045  or  Sas.ccs@remx.com