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Onsite Call Center Representative

Scottsdale, AZ

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Description

The Customer Service Representative is responsible for assisting with inbound customer inquiries related to placing new bookings or orders for a variety of products, including Gift Cards, Merchandise, and Travel. In addition, the CSR will provide general customer service support on behalf of a top US financial institution.

Details:

  • $18.50 Hourly
  • 1st, 2nd, and 3rd shift available
  • Must be available Monday to Friday 8am - 4:30pm for training
  • THIS POSITION IS ONSITE

Position duties include but not limited to:

  • Deliver excellent customer support through various channels i.e., voice, email, and chat
  • Facilitate new travel bookings for a variety of travel products – primarily, Air, Car, and Hotel bookings
  • Service existing travel bookings, requests to cancel, or change bookings
  • Assist customers with order placement for Gift Cards, Merchandise, and products
  • Troubleshoot issues that arise for existing orders. i.e., item not delivered, item arrived damaged, etc.
  • Monitor and service open issues through completion
  • Provide site navigation assistance to customers who are new to self-booking/ordering online
  • Educate customers on website functionality to increase the online adoption rate
  • Aid customers for general banking and rewards inquiries
  • Report issues that are surfaced by the customer, including complaints, site production issues, etc.

 

Job Requirements

  • High School diploma or equivalent
  • A bachelor’s degree is not required, but is a plus
  • 3 years of customer service experience in a contact center and/or customer facing retail environment
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