ONSITE - $18.50 - $19.50- AZ residents only!-– Customer Service Rep.
Job Details
- Excellent customer service (chat, email, and phone).
- Schedule bookings for air, car, and hotels.
- Take inbound calls to cancel or change bookings.
- Assist customers with placing orders for gift cards, merchandise, and Apple products
- Troubleshoot issues for existing orders not delivered, arrived damaged, etc.
- Monitor issues through completion
- Assist customers with self-booking online
- Provide assistance to customers for general banking and rewards inquiries
- Report issues, complaints, site production issues, made by customers.
- Facilitate new travel bookings for a variety of travel products – primarily, Air, Car, and Hotel bookings
- Service existing travel bookings e,g. requests to cancel or change bookings
- Aid customers for general banking and rewards inquiries
Shifts start between 5am – 10:30am. Must work Saturday OR Sunday
Requirements
- Customer service experience
- High school diploma or GED
- Must be detail oriented
- Strong communication skills
- Positive attitude and strong work ethic
- Intermediate Microsoft Word and Excel skills
- Ability to adhere to procedural guidelines
- Strong communication, critical thinking, and organizational skills
- Tact, courtesy and social sensitivity
