We have an immediate need for Customer Service Representatives to work onsite with our client located in Scottsdale, Arizona. Come join our team!
Pay rate: $18.50 or $19.50 for Bilingual
Training schedule: 8a-4:30p Monday through Friday
Post Training Schedule: Various available
WHAT YOU WILL DO
Deliver excellent customer support through various channels i.e., voice, email, and chat
Facilitate new travel bookings for a variety of travel products – primarily, Air, Car, and Hotel bookings
Service existing travel bookings e,g. requests to cancel or change bookings
Assist customers with order placement for Gift Cards, Merchandise, and Apple products
Troubleshoot issues that arise for existing orders. i.e. item not delivered, item arrived damaged, etc.
Monitor and service open issues through completion
Provide site navigation assistance to customers who are new to self-booking/ordering online
Educate customers on website functionality to increase the online adoption rate
Aid customers for general banking and rewards inquiries
Report issues that are surfaced by the customer, including complaints, site production issues, etc.
WHAT YOU HAVE
High School diploma or equivalent
3 years of customer service experience in a contact center and/or customer facing retail environment
Must be professional and articulate with strong interpersonal skills
Must have a pleasant phone presence and friendly personality
Strong computer navigation skills, such as the ability to navigate between various tools simultaneously
Basic proficiency with the Microsoft Office suite
Ability to read and interpret documents such as procedure manuals and instructions
Ability to diffuse escalated customers
Scheduling flexibility is required; there may be shift bids on a quarterly basis which may change your initial shift
Travel experience is not required, but is a plus!
Fluency in Spanish is not required, but is a plus!
Proven proficiency in Spanish and/or willingness to work an overnight shift will earn the CSR a pay differential