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Customer Service Representative

Fullerton, CA

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Description

A manufacturing company is looking for a Customer Service Representative located in Fullerton. This is a 1-month Contract and onsite essential role with a reputable company. Offering $21-$23/hr. DOE. 100% on-site.

Job Responsibilities 

  • Handle company’s incoming customer service line and responsible for handling Voice of Customer
  • Respond to prior, current, or potential customers through a variety of channels
  • Research questions or complaints, referring to appropriate internal depts.
  • Answer questions about company products and services and maintain a knowledge based of the products
  • Propose solutions to problems and ensure all responses follow company guidelines, quality, and timeliness
  • Manage sample requests and collaborate with cross functional depts. in obtaining and understanding customer satisfaction insights, production information
  • Identify trends and suggests products/service revisions on recurring questions or complaints
  • Maintain records of correspondence and provide daily/weekly report on VOC, including detailed information, photo, type, follow-ups, progress
  • Perform other projects/duties as assigned

Job Requirements

Job Requirements 

  • Minimum 3 years of experience in customer service, response, voice of customer
  • Experience in food industry preferred but not required
  • Proficient in a variety of computer software applications including Microsoft Office Suite (Word, Excel, Outlook, and Access).
  • Multi-tasking and time-management skills, with the ability to prioritize tasks.

 

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