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Onsite - Overland Park, KS 66211 Kansas - $17.50

Overland Park, KS

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Customer Service Rep.

Training and Post-Training Locations:

  • Overland Park, KS 66211

Pay Rate: $17.50/hour

Training Length/Schedule : 9am-5:30pm for 3-5 days then assigned a production schedule

Post Training Hours of Operation: 8am-10pm/7 days a week

  • Must be available to work 1 weekend day. 

Dress Code: Casual, nice jeans are fine (no leggings)


mention Benefit CSR!”

Job Description:

·       Provide concierge and white-glove level service

·       Serve as a single point of contact for the customer and form a strong relationship to support them

·       Own problem through to resolution on behalf of the member

·       Research complex issues across multiple databases and work support resources to own the resolution of all customer issues

·       Respond to and own consumer inquiries and issues

·       Conduct proactive research on assigned member accounts to identify issues

·       Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance

·       This is a high volume, inbound call customer service environment.

Required Qualifications

·       HSD/GED OR equivalent work experience

·       Three (3) years of combined education and work experience

·       Efficient, productive and thorough dealing with our members over the phone

·       Strong computer and software navigation skills are critical


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