RemX is seeking Healthcare Customer Service Reps for an On-Site opportunity in Miramar, FL. This is high volume, call center/customer service environment. You’ll need to be efficient, productive, and thorough dealing with our members over the phone.
- Title: Customer Service Rep
- Employment Type: Contract
- Location: Miramar, FL | ONSITE
- Salary: $17/hour
- Start Date: 1/30/23 and later
- Schedule: Possible shifts that will be available are 7:00AM to 3:30PM, 9:00AM to 5:00PM and 2:30PM to 11:00PM. - Must be flexible in the hours you can work!
- Training: Training is Monday to Friday 9:00AM to 5:30PM for 3 weeks.
Primary Responsibilities:
- Provide resolution for customers.
- Serve as single point of contact for customers and build a strong relationship supporting them.
- Respond to and own consumer inquiries/issues.
- Provide education and status on previously submitted pre-authorizations or pre-determination requests.
- Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance.
- Conduct proactive research on assigned member accounts to identify service issues.
Requirements:
- GED / High School Diploma (or higher)
- Minimum of 3+ years of work and/or volunteer experience.
- Health Care/Insurance environment highly preferred!
- Social work, behavioral health, health promotion, and behavior change highly preferred!
- Customer service experience highly preferred!
