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Immediate Hire Call Center/Customer Service

Nashville, TN

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Description

RemX is seeking Healthcare Customer Service Reps for an On-Site opportunity in Nashville, TN  This is high volume, call center/customer service environment. You’ll need to be efficient, productive, and thorough dealing with our members over the phone.

  • Title: Customer Service Rep/Call Center
  • Employment Type: Contract
  • Location: Nashville, TN  | ONSITE
  • Salary: $18/hour
  • Start Date: 1/23 and later
  • Schedule: 8 hour shift between 7:00am-11:00pm. Be open to any shift in those hours, weekend availability may be required!  Must be flexible in the hours you can work!
  • Training: Training is Monday to Friday 9:00AM to 5:30PM for 3 weeks.

Primary Responsibilities:

  • Provide resolution for customers.
  • Serve as single point of contact for customers and build a strong relationship supporting them.
  • Respond to and own consumer inquiries/issues.
  • Provide education and status on previously submitted pre-authorizations or pre-determination requests.
  • Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance.
  • Conduct proactive research on assigned member accounts to identify service issues.

Requirements:

  • GED / High School Diploma (or higher)
  • Minimum of 3+ years of work and/or volunteer experience.
  • Health Care/Insurance environment highly preferred!
  • Social work, behavioral health, health promotion, and behavior change highly preferred!
  • Customer service experience highly preferred!
Apply Now