Job Posting

Customer Service Representative Role:

The Customer Service Representative is responsible for providing exceptional customer service and resolutions to our members. Telecommunication based customer interaction to answer and resolve a variety of inquiries. This is high volume, customer service environment. You’ll need to be efficient, productive, and thorough dealing with our members over the phone.

60 day contract 

Primary Responsibilities:

• Provide resolution for customers.
• Serve as single point of contact for customers and build a strong relationship supporting them.
• Respond to and own consumer inquiries/issues.
• Provide education and status on previously submitted pre-authorizations or pre-determination requests.
• Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance.
• Conduct proactive research on assigned member accounts to identify service issues.

Required Qualifications:

• High School Diploma / GED (or higher) OR equivalent work experience.

• Minimum of 3+ years of combined education, work and/or volunteer experience.

Preferred Qualifications:

• Health Care/Insurance environment.
• Social work, behavioral health, health promotion, and behavior change.
• Customer service experience.

Schedule:

Training is Monday to Friday 9:00AM to 5:30PM for 1-2 weeks.

After, the schedule is an 8-hour shift between Monday to Sunday from 7:00AM to 11:00PM. Possible shifts that will be available are 7:00AM to 3:30PM, 9:00AM to 5:00PM and 2:30PM to 11:00PM.

Compensation:

$17.00/hourly / Bilingual $17.50