Job Posting

Are you looking for "What's next?" in your career?

Do you love helping people and thrive on customer satisfaction?

If so, apply today!!!

Our large Healthcare Client is looking for people like you to join their team!!

***Onsite in Overland Park, KS***

Title: Onsite Customer Service Representative 

Pay Rate: $17.50/hour 

Training: 9am-5:30pm for 3-5 days then assigned a production schedule

Post Training Schedule: Must be available to work a 8hr. shift between 8am-10pm **Candidates need to be available to work 1 weekend day.**

Location: Onsite in Overland Park, KS

Job Description: Provide concierge and white-glove level service, removing burdens and providing end-to-end resolution for customers.

Serve as a single point of contact for the customer and form a strong relationship to support them.

Own problem through to resolution on behalf of the member in real time or through comprehensive and timely follow-up with the member

Research complex issues across multiple databases and work support resources to own the resolution of all customer issues and anticipate their future healthcare needs or potential opportunities to improve the experience

Respond to and own consumer inquiries and issues

Conduct proactive research on assigned member accounts to identify issues

Identify gaps in processes and work closely with other departments for process improvement

Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance

This is a high volume, customer service environment.

REQUIREMENTS: 

• HSD/GED OR equivalent work experience
• Three (3) years of combined education and work experience
• The ideal candidate needs to be efficient, productive and thorough dealing with our members over the phone
• Strong computer and software navigation skills are critical
• Strong ability to be flexible and adapt.

Preferred Qualifications

• Healthcare/Insurance environment (familiarity with medical terminology, health plan documents or benefit plan design
• Social work, behavioral health, disease prevention, health promotion and behavior change
• Customer service experience

LOVE THE ROLE!?

For Immediate Consideration please email me your updated resume!  Alejandra.Loya@remx.com and text me at 602-301-5888 and mention "KS CSR"

Please also apply online, we will review your resume and contact you. If we have not contacted you after 10 business days, you may contact us at: (602) 954-2045  or  Sas.ccs@remx.com