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Social Media Customer Service Representative

Alpharetta, GA

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Description

Our client in Alpharetta, GA is looking for a Customer Service Representative with an extensive background using social media to join their team. 

Start: ASAP 

Pay: $16.00Hr PAID WEEKLY 

Hours: Mon-Fri 9AM-5PM 

Location: onsite Alpharetta, GA

 

Responsibilities: 

  • Manage Helpdesk Tickets on Gorgias App, Multiple Channel Integration within 24 Hour Cycle
  • Manage Social Media Platform, FACEBOOK, Instagram and Twitter. Familiar with TIKTOK.
  • Manage Telephone Support Calls, Working with CSR Team on Shifts
  • Achieve High End Quality Resolutions for Customer Complaints in several online brand markets
  • Proficient in typing and recording customer calls and complaint escalations
  • Identify Lead Generation Sales Calls or Tickets for Pre-Sale to Sales Team

 

Requirements:

  • Bilingual with Spanish is a plus 
  • Strong customer services and/or call center experience, CSM training 1-2 years, a plus
  • Strong analytical, problem-solving skills
  • Strong interpersonal, writing, verbal skills, and listening skills, proficient typing skills
  • Working knowledge of social media, FACEBOOK, Instagram and Twitter
  • Microsoft Office Suite, Outlook email and Excel, type fast, but accurate, at least 55 WPM.
  • Understand mobile device technology, a plus
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