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Customer Service Representative- ONSITE!

Overland Park, KS

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RemX is now hiring for Customer Service Specialists. This position is an onsite position and would be great for anyone with customer service experience and/or medical experience.



Start date: 01/30/2023

Pay rate: $17.50

Training Schedule 9am-5:30pm for 3-5 days

Post Training Hours of Operation: 8am-10pm/7 days a week (different schedules available)



Provide concierge and white-glove level service, removing burdens and providing end-to-end resolution for customers.

Serve as a single point of contact for the customer and form a strong relationship to support them.

Own problem through to resolution on behalf of the member in real time or through comprehensive and timely follow-up with the member.

Research complex issues across multiple databases and work support resources to own the resolution of all customer issues and anticipate their future healthcare needs or potential opportunities to improve the experience.

Conduct proactive research on assigned member accounts to identify issues.

Identify gaps in processes and work closely with other departments for process improvement.



Job Requirements


HSD/GED OR equivalent work experience

Three (3) years of combined education and work experience

The ideal candidate needs to be efficient, productive, and thorough dealing with our members over the phone

Strong computer and software navigation skills are critical

Strong ability to be flexible and adapt

Healthcare/Insurance environment (familiarity with medical terminology, health plan documents or benefit plan design

Social work, behavioral health, disease prevention, health promotion and behavior change

Customer service experience

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