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17.50/hr Customer Service Representative

Overland Park, KS

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Payrate- $17.50/hr

Shift- Multiply available operating from 8am to 11pm Monday thru Sunday

Location: Overland Park, KS

Position duties:

  • Provide concierge and white-glove level service, removing burdens and providing end-to-end resolution for customers
  • Serve as a single point of contact for the customer and form a strong relationship to support them
  • Own problem through to resolution on behalf of the member in real time or through comprehensive and timely follow-up with the member
  • Research complex issues across multiple databases and work support resources to own the resolution of all customer issues and anticipate their future healthcare needs or potential opportunities to improve the experience
  • Respond to and own consumer inquiries and issues
  • Conduct proactive research on assigned member accounts to identify issues
  • Identify gaps in processes and work closely with other departments for process improvement
  • Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance
  • This is a high volume, customer service environment

Job Requirements

  • HSD/GED OR equivalent work experience
  • Three (3) years of combined education and work experience
  • The ideal candidate needs to be efficient, productive and thorough dealing with our members over the phone
  • Strong computer and software navigation skills are critical
  • Strong ability to be flexible and adapt
  • Healthcare/Insurance environment (familiarity with medical terminology, health plan documents or benefit plan design
  • Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)
  • Customer service experience

Apply today and for immediate consideration please send resume to

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