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Customer Accounts Representative

Alpharetta, GA

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Description

RemX is currently hiring a Customer Account Representative in Alpharetta, GA.

This is an Onsite Position- NOT remote - must be within 20 miles of Alpharetta, GA 

Pay rate: $18 per hour - $19.50 with College Degree 

Schedule: 

  • Monday through Thursday: two shifts, 8 am–5 pm and 11 am–8 pm
  • Friday: 8 am–5 pm
  • 2-3 Saturdays per month: 8 am–12 pm

Responsibilities:

  • Auto-Dialer Collections – make outbound/receive inbound calls on accounts that are 5-29 days past due and assist customers with bringing their accounts current (approximately 200+ phone calls daily)
  • Identify root cause of customer delinquency and generate effective solutions
  • Effectively contribute to increasing Customer Satisfaction scores
  • Maintain enthusiastic and positive attitude
  • Adhere to appropriate compliance policies and procedures

Experience: 

  • Call center experience preferred
  • Excellent verbal communication skills
  • Customer service oriented
  • Bilingual (Spanish) a plus
  • College Degree (4 Year) is preferred but not required 
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