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Customer Service Representative- ONSITE POSITION

Dallas, TX

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Description

Now Hiring in Customer Service! Immediate Opening

This is an ONSITE Position ( Not remote)

Job Requirements

  • Previous customer service and call center experience
  • Proficient in use and navigation of computers and software
  • Types 30-40 WPM
  • Ability to multi-task effectively
  • Ability to handle chats, in/out communication
  • Ability to look up information and provide account details or verification of information
  • Able to use dual monitors and can toggle between windows, tabs and screens
  • Ability to talk and type at same time
  • Familiar with headsets and auto-dialer use

Availability Requirements:

Monday - Sunday 6am - 1am CST

Job Responsibilities

  • Meet call time requirements and other metrics
  • Responsible for offline time tracking
  • Responsible for high QA/Quality Monitoring Scores
  • Maintain efficient average talk time (ATT) and efficient average after call work time (ACW) metrics
  • Ability to upsell/upgrade products or services
  • Ability to meet production goals
  • Performs other duties assigned

Pay: $14.50/hr

Must live in the Dallas TX area and available to work weekends- Position is ONSITE

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