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Customer Service Representative

Binghamton, NY

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Description

Do you have a background in sales? Are you competitive with the desire to succeed? If so, click apply today! Our client in Binghamton, NY is looking for a long-term candidate to add to their team!

Covid Vaccination Required

Location: onsite in Binghamton, NY

Pay: $20.50/hr + commission (on average can earn an additional $400 per month)

Schedule: Must be willing to work Saturday-Sunday & Wednesday 11AM-8PM. Flexibility allowed with other two working days.

Start: ASAP

Job Responsibilities:

  • Support sales including the new business component by through active communication of new product launches, services, supplies, prices and new products sales and or discounts via outbound calls and in house counter discussions.
  • Monitor competitive activity and trends within territory
  • Expand knowledge of HVAC products and keep current with latest trends within the industry
  • Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible
  • Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes, and delivery dates - ensure accuracy of information being entered to guarantee correct item(s) are ordered
  • Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction
  • Provide accurate information regarding availability of in-stock items.

 

Required Qualifications:

  • Knowledge of HVAC equipment / products is preferred
  • General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications.
  • Effective verbal and written skills – must be able to explain technical parts information clearly and able to communicate with customers and accurately input orders.
  • Effective organizational skills and time management skills including ability to prioritize and multi-task.
  • High level of attention to detail and accuracy and compliance oriented.
  • Ability to establish positive working relationships with internal and external customers and employees.

 

Experience

1-3 years of prior tele-sales, credit card sales, identity theft sales, or collections

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