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Customer Service Representative *On Site*

Alpharetta, GA

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Description

Customer Service Level 1 Job Duties • Assist customers with inquiries, account status, and problem resolution by utilizing existing resources and applications available • Process payments and payoffs • Perform miscellaneous task as assigned • Adheres to appropriate Compliance policies and procedures • Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives) Assignment Description • Long-term temporary assignment with no set time or guarantee of a full-time position • Ideal for those looking for an entry-level position in the general field of Customer Service, Customer Accounts, and/or Automotive Finance Desired Skills Set • Proficient in MS Office (Word, Excel, Teams) • Excellent written and oral communication skills • Friendliness, tact, efficiency, organization, patience, and the ability to work well under pressure and deadlines are keys to success in this position • Accuracy is essential to comply with federal & state lending and documentation requirements so good attention to detail is needed • Ability to multitask is essential • Eager to learn, positive attitude, and flexibility are also important • Customer Service background is a plus • College Degree (4 Year) is preferred but not required Work Schedule • Monday through Friday 8:00am-5:00pm • Overtime offered as needed • Must be flexible, schedule may change with business needs • Currently on a weekly rotation (8-5 one week, 9-6 the next week)

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