Job Posting

Our client in Alpharetta, GA is looking for a Customer Service Representative with an extensive background using social media to join their team. 

Start: ASAP 

Pay: $16.00Hr PAID WEEKLY 

Hours: Mon-Fri 9AM-5PM 

Location: onsite Alpharetta, GA

Responsibilities: 

• Manage Helpdesk Tickets on Gorgias App, Multiple Channel Integration within 24 Hour Cycle
• Manage Social Media Platform, FACEBOOK, Instagram and Twitter. Familiar with TIKTOK.
• Manage Telephone Support Calls, Working with CSR Team on Shifts
• Achieve High End Quality Resolutions for Customer Complaints in several online brand markets
• Proficient in typing and recording customer calls and complaint escalations
• Identify Lead Generation Sales Calls or Tickets for Pre-Sale to Sales Team

Requirements:

• Bilingual with Spanish is a plus 
• Strong customer services and/or call center experience, CSM training 1-2 years, a plus

• Strong analytical, problem-solving skills
• Strong interpersonal, writing, verbal skills, and listening skills, proficient typing skills
• Working knowledge of social media, FACEBOOK, Instagram and Twitter
• Microsoft Office Suite, Outlook email and Excel, type fast, but accurate, at least 55 WPM.
• Understand mobile device technology, a plus