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Bilingual Customer Service Representative

Kennesaw, GA

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  • Answer inbound calls for assigned lender relationships including assisting callers with questions regarding letters or charges for insurance; obtaining proof of coverage; etc.
  • Work OSC and LSC account call queues call agency number given to obtain proof of coverage; Call customer (on certain accounts) to obtain current insurance agency or carrier information.
  • Check insurance websites for proof of coverage and printing proof for data entry
  • Contact agent to verify Break In Coverage (BIC) dates
  • Assist Customer Service Coordinator as needed
  • Help in all other (Non Assigned) queues for OSC & LSC accounts when needed
  • Accountability: 50% Providing excellent customer service; 50% Meeting goals and deadlines
  • Attend departmental meetings as requested
  • Maintain appropriate, professional working relationships with clients and other employees
  • Other related projects as assigned
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