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Logistics Claims Analyst

Atlanta, GA

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  • Receive, review, and process submitted claims paperwork
  • Assist carrier partner and/or customer service with investigation of cargo claims
  • Serve as primary point of contact for questions on operations’ best practices, broker and carrier liability.
  • Oversee the filing of all claims using the EZ Claims software or current claims platform
  • Lead and oversee updates to the claim’s platform with current claims status
  • Complete weekly claim audits
  • Receive checks from carriers, and requests customer payments from the A/P team
  • Review carrier claims denials to ensure accuracy and escalate as needed
  • Understand overall insurance and claim platform, limits of liability, and carrier rules/tariffs
  • Negotiate with carriers and adjusters as needed to resolve claims and obtain the best possible result for HD Supply and our shipping partners
  • Provide claim resolution details to Director and VP of Risk Management.
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