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Onsite Call Center Representative

Cumberland, RI

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RemX is hiring an Onsite Call Center Representative in the Cumberland, RI area.

Pay rate: $17.50 per hour

Schedule: Monday-Friday 3:30 pm to 12:00 am

Onsite: Cumberland, RI

Contract position

Job Responsibilities:

  • This coordinator will be responsible for the administering and removal of intrusion system alarm codes as well as updating contact lists across the enterprise
  • Maintains accurate alarm contacts for registered premises
  • Maintaining alarm processing database (Call list updates, code assignments)
  • Remotely accesses alarm systems to makes program changes to alarm codes as needed
  • Handles inbound calls for all the above items
  • Must have the proven ability to:
    • work under stressful situations
    • actively listen and communicate effectively through clear speech and hearing
    • follow instructions

Job Requirements


  • Preferred: 1-2 years call center experience
  • Ability to work with a high degree of accuracy and attention to detail
  • Ability to maintain information in the strictest confidence
  • Experience providing customer service, preferably over the telephone, with proven ability to be sensitive to each request and apply strict confidentiality
  • Must be proficient in Microsoft Office applications
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