Job Posting

For immediate consideration please send resume to viviana.meza@remx.com  (title: Director of Account Management)

Looking for a Director of Account Management for a  third-party provider of  fully integrated healthcare administration and management solutions to employers across the United States

Compensation: $110-150K plus an annual bonus of 15%

Location:  Dallas, TX 75206

Work Location: Hybrid (2-3 days in office weekly)

Type of Hire: Direct Hire

Position Summary

The Director of Account Management is responsible for overseeing account management strategies related to client service plans; retention of existing clients, customer satisfaction, revenue growth, client surveys; providing program management for clients requiring complex service models; and overseeing the distribution of information to keep the teams informed. This is a customer-facing role.  

Responsibilities

New Groups

• Assign Account Executives to new groups sold
• Supports the on boarding of sold cases in collaboration with the implementation teams.

Renewals

• Report potential client risk on a monthly basis for ASO block of business and other overall blocks of business.
• Monitor account executives’ utilization of HubSpot to report on renewal requirements and maintain client information
• Manage/assign increases in admin fee renewals for ASO products

Personnel Management

• Oversee Account Management Staff including Account Executives, Account Managers and Account Coordinators. The role has 15 direct reports
  • Mentor Team on multiple levels of strategic account management
  • Attend sales calls to determine potential growth for needs within department
  • Host weekly/bi-weekly team calls

Update renewals in portal for all clients

Review Compliance changes internally and communicate with the team

Assist with completion of RFP's

Minimum Qualifications(Knowledge,Skills,and Abilities)

• Bachelor's degree desirable
• 5-10 years: TPA, Broker, or Healthcare Carrier & Self-Funded experience

• Minimum of 3 years of experience managing direct reports and client relationships
  • COBRA,HIPAA,& ACA knowledge required.
  • Insurance license preferred but not required.
  • Excellent oral and written communication,including presentation skills.