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A leading automotive finance company is seeking their next Customer Care Representative!
You will be responsible for taking incoming calls from customers and placing outgoing calls as necessary for follow-up or to provide additional customer assistance. You will answer questions and resolve concerns on topics ranging from simple, such as missing statements, to complex, including dealing with the total loss of a vehicle. With every interaction, you will maintain a service-oriented mindset to meet your mission of creating a positive customer experience and goal of providing service excellence.
Invest the majority of your time taking incoming calls from customers and placing outgoing calls, including:
The remainder of your time will be spent providing account research and information, including: